TERMS AND CONDITIONS FOR THE SALE OF BRAGBOROUGH BEEF BOXES
1 THESE TERMS
1.1 What these terms cover. These are the terms and conditions on which we supply goods to you through our website.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or you have any questions or queries relating to them, please do not hesitate to contact us on 07841450682 or email us at email@example.com.
2 INFORMATION ABOUT US AND HOW TO CONTACT US
Who we are. We are Phipps Farm Partnership. Our registered VAT number is GB121710660
2.1 How to contact us. You can contact us by telephoning Annie on 07841450682 or 01788 890660 or by writing to us at firstname.lastname@example.org or at Phipps Farm Partnership, Bragborough Hall, Welton Road, Braunston, Northants, NN11 7LD.
2.2 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.3 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3 OUR CONTRACT WITH YOU
3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the goods. This might be because the goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the goods or because we are unable to meet a delivery deadline you have specified.
3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 We only sell to the UK. Our website is solely for the promotion of our goods in the UK. Unfortunately, we do not ship to addresses outside the UK.
4 OUR GOODS
4.1 Goods may vary slightly from their pictures. The images of the goods on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the goods and food itself varies in colour, size and quality. Your goods may vary slightly from those images. Although we have made every effort to be as accurate as possible, because our goods are food products and are cut by hand, all sizes, weights and colours indicated on our website are approximations only unless we state otherwise.
4.2 Product packaging may vary. The packaging of our goods may vary from that shown on images on our website.
4.3 We provide general information only. Whilst we may provide general advice, recipes and instructions relating to our goods, any advice, recipes and instructions provided by us relating to our goods have been produced in order to help you in using the goods and to give guidance. These are provided for general information only. We accept no liability for any loss, damage or injury arising as a result of the advice, recipes or instructions provided to you on our website or in conjunction with any of our goods.
4.4 Inspecting our goods. You are responsible for opening and inspecting the goods upon delivery and then storing them correctly (for example, in the fridge/freezer). We accept no liability for any loss, damage or injury arising as a result of your incorrect storage, preparation or cooking of our goods.
5 YOUR RIGHTS TO MAKE CHANGES
If you wish to make a change to the goods you have ordered please contact us as soon as possible. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the goods, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
6 OUR RIGHTS TO MAKE CHANGES
6.1 Minor changes to the goods. We may change the goods to reflect changes in relevant laws and regulatory requirements and/or to implement technical adjustments and improvements. These changes will not affect your use of the goods.
6.2 More significant changes to the goods and these terms. In addition, we may make more significant changes to these terms or to the goods, but if we do so we will notify you and you may then contact us to end the contract and receive a full refund before the changes take effect.
7 PROVIDING THE GOODS
7.1 Delivery costs. The costs of delivery will be as displayed to you on our website.
7.2 When we will provide the goods. You will be able to choose the available delivery date and details when you order goods, and we will confirm if this is possible in an order confirmation email to you. We will try to deliver on your selected date/time but such delivery dates/times are estimates only and we will notify you if your goods are not able to be despatched within the agreed timescale for any reason.
7.3 We are not responsible for delays outside our control. If our supply of the goods is delayed by an event outside our control then we will contact you as soon as practically possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but not received.
7.4 Collection by you. If you have asked to collect the goods from our premises, you can collect them from us at a mutually convenient time.
7.5 If you are not at home when the goods are delivered. If no one is available at your address to take delivery we may follow the instructions you have given us of where to leave the goods in the circumstances. If we leave the goods on your doorstep or with a neighbour, and they are stolen or damaged, we do not accept any liability.
7.6 If you do not re-arrange delivery. If you do not collect the goods from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from us we will contact you for further instructions and may charge you for any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and condition 9.2 will apply.
7.7 When you become responsible for and own the goods. The goods will be your responsibility from the time we deliver the goods to the address you gave us or you collect them from us. You own goods once we have received payment in full.
7.8 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the goods to you, for example, the quantity of food and the delivery address. If so, this will have been stated in the description of the goods on our website. We will contact you to ask for this information if not provided. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and condition 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the goods late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
7.9 Reasons we may delay the supply of goods to you. We may have to delay the supply of goods to deal with technical problems or make minor technical changes, update the goods or packaging to reflect changes in relevant laws and regulatory requirements and/or make changes to the goods as requested by you or notified by us to you (see clause 6).
8 YOUR RIGHTS TO END THE CONTRACT
8.1 Your rights to end your contract with us. If you want to end the contract because of something we have done or have told you we are going to do
8.2 If you have just changed your mind about the goods (see 8.3)
8..3 In all other cases (if we are not at fault and there is no right to change your mind), see condition 8.6.
8.4 As our goods contain perishable food, you may not be entitled to the “normal” right to change your mind within 14 days after the day you receive them (such right as set out in the Consumer Contracts Regulations 2013). Reasons for this are because the food is likely to have a best before date within only a few days of delivery of the goods and the food will require correct storage (refridgeration/freezing) These rights are explained in more detail in these terms.
8.5 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see condition 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the goods are delivered and paid for. If you want to end the contract in these circumstances, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for goods not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) a reasonable compensation for the net costs we will incur as a result of your ending the contract which may be up to 100% of the price.
9 OUR RIGHTS TO END THE CONTRACT
9.1 We may end the contract if you break it. We may end the contract for goods at any time by writing to you if:
9.1.1 you do not make any payment to us when it is due;
9.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the goods, for example, delivery address; and/or
9.1.3 you do not, within a reasonable time, allow us to deliver the goods to you or collect them from us.
9.2 You must compensate us if you break the contract. If we end the contract in the situations set out in condition 9.1 we will refund any money you have paid in advance for goods we have not provided but we may deduct or charge reasonable compensation for the net costs we will incur as a result of your breaking the contract which may be up to 100% of the price.
9.3 We may withdraw the goods. We may at any time withdraw certain goods for sale, and we will use our best efforts to ensure our website it up-to-date.
10 IF THERE IS A PROBLEM WITH THE GOODS
10.1 How to tell us about problems. If you have any questions or complaints about the goods, please contact us. You can telephone us at 07841450682 or write to us at email@example.com or Phipps Farm Partnership, Bragborough Hall, Welton Road, Braunston, Northants, NN11 7LD.
10.2 Summary of your legal rights. We are under a legal duty to supply goods that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the goods. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
As we supply goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your goods (see best before dates and storage instructions as this may impact on your rights) your legal rights entitle you to the following:
up to 30 days: if your item is damaged (rather than simply going out of date after delivery or improper storage), then you can get a refund.
10.3 Your obligation to return rejected goods. If you wish to exercise your legal rights to reject goods you must either return them in person to our farm or (if they are not suitable for posting) allow us to collect them from you if you are within a 10 mile radius of Bragborough Hall. If suitable for posting, you can organize returns by post but you will be liable for the costs of returning the items to us. Please call us on 07841450682 or email us at firstname.lastname@example.org to discuss your return.
11 PRICE AND PAYMENT
11.1 Where to find the price for our goods. The price of the goods (which includes VAT where appropriate) will be the price indicated on our website/facebook page and will be shown o your confirmation email. All prices are shown in pounds sterling (£). We use our best efforts to ensure that the price of the goods advised to you is correct. However please see condition 11.3 for what happens if we discover an error in the price of the goods your order.
11.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the goods, we will adjust the rate of VAT that you pay, unless you have already paid for the goods in full before the change in the rate of VAT takes effect.
11.3 When you must pay and how you must pay. We accept payment in cash, cheque and bank transfer. You must pay for the goods before we dispatch them.
11.4 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know.
12 OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
12.1 We are not liable for business losses. We only supply the goods for domestic and private use. If you use the goods for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13 HOW WE MAY USE YOUR PERSONAL INFORMATION
13.1 How we will use your personal information. We will use the personal information you provide to us:
13.1.1 to supply the goods to you;
13.1.2 to process your payment for the goods; and
13.2 We will only give your personal information to third parties where the law requires us to do so.
14 OTHER IMPORTANT TERMS
14.1 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree if this affects the delivery address or method.
14.2 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
14.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the goods, we can still require you to make the payment at a later date.